Connect software is not that bad, it does what it's supposed to do 95%.
Examples. I have two screens. It does everything correctly only when I use the main screen, on the other it balks or has disappearing dialog boxes.
Some functionalities that should be instantaneous or work in the background, take forever ie. When you ask it to upload files to the reader all other software actions are suspended until the upload is done. You have to watch it finish just to be able to browse through content. And sometimes it's long even with USB2.
Connect is the Achille's heel or the Reader, it should be replaced before the actual Reader.
I admit that I have been spoiled by the sleekness of iTunes that I love. But I do remind myself that the Connect is new in a new market that has'nt yet proven it will endure, and that iTunes has had years to finetune (sounds funny

)
As the ReaderShip (pun intended) grows, the software programming crew will grow also. Permitting smoother and sleeker performance, oh! and better graphic appearance would'nt do harm either.
The device in itself is quite complete and asides from color eink display and animation
at that time, it needs only some button placement tweeking.
Every reading person has always read a book the same way it's culture intended. Meaning that even if you're left handed, when you read because of the direction of text flow, you turn pages with your right hand while holding the book with the left. It has always been. I still can't figure why Sony has us turn pages with the left hand. It is a built up ingrained reflex that we have to unconciously turn pages with the right hand; why change it?