Quote:
Originally Posted by crill
Can you tell us the details of returning the broken cool-er back to them? Do you just have to ship it on back?
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I emailed them about the problem on Saturday, they responded first thing the following Monday morning indicating that they would be shipping me a new cool-er and arranging for the pickup of the broken one. I got a confirmation email from DHL so I could set up a pick up time for the broken one.
I expected to get my cool-er after they recieved my old one, but bright and early Tuesday morning, my new cool-er had arrived! I was seriously surprised, it came from the UK and I am on the West Coast USA, not exactly close this was basically a 24 hour turn around time. I was able to give the DHL guy my old cool-er and get my new one at the same time.
As I said they get an A+ for this one, good communication and super fast service!
My new cool-er is purple I worried that I might get a different color, but nope I got the same one I had before.
I am still not sure what happened to make my old one have such issues, it fully froze up on the gradient screen that you normally get at start up and would not turn off fully or even turn on and the computer did not even read it as a USB storage device anymore. It was VERY unhappy.
Anyway I am pleased to have a new purple cool-er and while I waited over the weekend I read books on my old trusty EB1150.
Amy