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I can also confirm that interead have a fairly responsive tech support. I was even called by the tech support manager to try to solve my authorisation problem. Being in UK might have helped, though.
However, it also seems to me that all the firmware side is dealt by Netronix, as I felt like the support didn't know their firmware well enough: in my case, for instance, ADE gave me an error message complaining about the length of a "fingerprint". I found a "fingerprint" value in a file that was in a hidden ".adobe-digital-edition" folder, and when I pointed out that the problem might have been there, they felt a bit clueless, even on the existance of said file.
My issue has been happily solved, anyway, thanks to a guy in the Adobe forums.
But in the end, yes, I agree that the cool-er tech support is quite quick to answer and willing to try solve the customers issues, albeit with mixed success.
Paolo
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