Quote:
Originally Posted by Stensie4JC
I don't look in for ONE day and Robert reappears! I just wanted to say, welcome back! Your time and investment in customer service are very much appreciated. Don't worry about your NDA, I'm sure I speak for everyone in saying that we don't want you to jeopardize your job, or the release of the device, for that matter. Thanks again for keeping us updated, as far as you can!
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Dear Stensie:
It is very wonderful to be back. I missed the ability to provide good customer service and help people to learn about our products and get more from enjoyment from them.
So far, people seem to understand that the NDA curtails me only a bit. It just means that we will NOT discuss products until the factory gives release. This is fair, as otherwise we are allwing the competition to know what they are working on and what they are planning.
This is a particularly competitive industry and it is important that the factory feels they can tell us what is coming without letting the information out. Otherwise they can lose their advantage PLUS disappoint customers. They have a huge point: even though features are planned for a device... some features cannot be added in time or are going to take longer. They want to be SURE that they release product that they know matches any publicity.
Thank you for helping me!!