Quote:
Originally Posted by emellaich
Kaas, someone has noted before that Bookeen seems to get worse when they have a unique situation and don't know what to do. My guess, is that the issue is that they are still out of stock and can't send you a new one. They probably don't know exactly when the new ones will be back in stock.
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Then that is exactly what they should say.
It's not that difficult to respond quickly and appropriately to a customer.