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Phebe · 01-01-2007, 06:35 PM

KlondikeGeoff said, “I put in the CD again, went to Control Panel's Add New Hardware, and it evidently loaded the correct drivers, as it works fine now.”

We tried that, and worked through the "add hardware" in Control Panel, but nothing. Then we did RTFM (Read The ...Friendly Manual) and pulled the back cover off and reset the Reader with a paperclip, and it DID reset, but the collapse of the Connect program continues: just can't connect to Connect no matter what.

I have had plenty of contact with the help staff ---- two chats and one phone call over several days and now I have a long e-mail in detailing the problem. They have all quickly shunted me to various other sites and numbers (But it was over Christmas and New Years

) --- the guy on the phone suggested it might be a bum USB connecting cable after I suggested that, and I went out and bought a new one for $30, but that was not the problem. Both cables do connect validly.

I tell you what I think: I think it's a bug in the program. Because why would the Reader work fine, but the PROGRAM suddenly refuse to connect and hang?

01-01-2007, 06:35 PM	#5
Phebe Connoisseur Posts: 85 Karma: 124 Join Date: Dec 2006 Device: Sony PRS 500 and Kindle 2 and iPad and iPhone	Connect collapses KlondikeGeoff said, “I put in the CD again, went to Control Panel's Add New Hardware, and it evidently loaded the correct drivers, as it works fine now.” We tried that, and worked through the "add hardware" in Control Panel, but nothing. Then we did RTFM (Read The ...Friendly Manual) and pulled the back cover off and reset the Reader with a paperclip, and it DID reset, but the collapse of the Connect program continues: just can't connect to Connect no matter what. I have had plenty of contact with the help staff ---- two chats and one phone call over several days and now I have a long e-mail in detailing the problem. They have all quickly shunted me to various other sites and numbers (But it was over Christmas and New Years ) --- the guy on the phone suggested it might be a bum USB connecting cable after I suggested that, and I went out and bought a new one for $30, but that was not the problem. Both cables do connect validly. I tell you what I think: I think it's a bug in the program. Because why would the Reader work fine, but the PROGRAM suddenly refuse to connect and hang?