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EXACTLY the same thing happened to me just before Christmas: sudden refusal of the Connect program to accept the Reader.
My Sony Reader stopped appearing on the Connect program when connected. It was fine for many days and I downloaded lots of books, but when I tried to download some family photos, the program crashed. It says "not responding" at the top.
Also, the program won't come up at all if the Reader is connected to the USB port. Any mouse click while the program is up, if the Reader is connected, inactivates the Connect program and it just hangs.
So far I have reinstalled the software after de-installing it; I have bought another USB cable (no difference from the one packaged with the Reader); and I have tried to get it to work on my husband's computer by installing the software there, but none of that worked.
The Reader does work --- I can read my books and also charge the battery --- but it won't connect to the program that allows downloads of new books and rearranging.
Once the program hangs, the computer must be rebooted before it will come up again, and the Reader must NOT be connected to the USB port or it won't come up at all.
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