Quote:
Originally Posted by tompe
You have not given it the command to erase the book. If a books is not sold anymore it is removed from your database but not removed from the device. So Amazon when removing books have generated a special command that removes the book. And they have done that intentionally.
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Kind of. The explanation they gave when they said they were no longer going to delete books in this fashion is that it was a bit of poor planning as far as system design goes and that they are working on fixing it. Apparently the only use case they had for refunding a book purchase was a user-initiated return. So when they do a refund for a book, the system automatically deletes. They say they are going to separate this process so you can refund without deleting. So, yes, they issued a command to delete, but according to them it was tied into the process of refunding. Whether or not you believe that (seems plausible to me but I also innately distrust most corporations), the upside is they're saying this is not going to be the policy going forward. The hype and drama have lasted a lot longer than the problem itself.