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KlondikeGeoff · 12-30-2006, 06:58 PM

Been using the CONNECT program to buy and download books as well as my load my own documents for some time now with no trouble.

All of a sudden when I connect the Reader via USB (it says "USB Connected" at the bottom), and start the software, it lists the books in Library, but is not recognizing the device.

I can connect to the Store, but can't see the files on the Sony Reader any more.

When I open Win Explorer, not finding it either. Checked Device Manager, nothing wrong there under USB or other folders.

I did a reset on the Reader and rebooted the computer (WinXP SP2), no joy. Also reloaded the software. It said it was already installed and asked if I wanted to re-install, so said yes.

I suspect somehow the drivers are missing or corrupt. In the Connect Drivers folder, there are three drivers listed.

I thought I might be able to reload them from the CD, but don't see any way to do that.

Naturally, this happened too late to call the techies today, and now they won't be available until next Tuesday.

Any suggestions?

12-30-2006, 06:58 PM	#1
KlondikeGeoff Wombat Aficionado Posts: 481 Karma: 733 Join Date: Nov 2006 Location: Arizona Device: Fire, Kindle1, Sony PRS-500 Reader, Rocket 1100 eBook	Suddenly Reader not recognized Been using the CONNECT program to buy and download books as well as my load my own documents for some time now with no trouble. All of a sudden when I connect the Reader via USB (it says "USB Connected" at the bottom), and start the software, it lists the books in Library, but is not recognizing the device. I can connect to the Store, but can't see the files on the Sony Reader any more. When I open Win Explorer, not finding it either. Checked Device Manager, nothing wrong there under USB or other folders. I did a reset on the Reader and rebooted the computer (WinXP SP2), no joy. Also reloaded the software. It said it was already installed and asked if I wanted to re-install, so said yes. I suspect somehow the drivers are missing or corrupt. In the Connect Drivers folder, there are three drivers listed. I thought I might be able to reload them from the CD, but don't see any way to do that. Naturally, this happened too late to call the techies today, and now they won't be available until next Tuesday. Any suggestions?