Quote:
Originally Posted by Neil
Hi Daffy4u -- I was familiar with that post. However, I think that Amazon has now pretty much stated that it is not simply a synchronization issue. They themselves have used phrases such as "deleted on our servers and on user machines." A number of people have reported the books vanished not from their archived folders but from their user areas.
|
Hi Neil,
I posted the Wallcraft link because it indicates that Amazon knows it handled the situation badly and is taking steps not to remove books from users in the future.
I do believe this was handled badly, they should have contacted users first. When my copy of "The Stand" had to be removed for correction, I received an email informing me of the issue, asking me to delete my current copy and to download the new version. Amazon should have done the same thing, send an email asking users to delete and refunding their money. Even if, they user did not delete their copy of 1984, Amazon would have made a good faith effort to do the right thing.
They screwed up but they are trying to make sure it doesn't happen again.