Quote:
Originally Posted by HarryT
What did the game's publisher say when you contacted their technical support department to ask for assistance with the issue?
It is common for applications that are closely tied to the machine's hardware, such as games, to have issues with new operating systems. Generally the publisher will issue a patch to sort out the problem.
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At first they said 'HOOOOOOOOOOOOOOOOOOOOOOOO' (number unobtainable) as they had been bought out and the support number was disconnected.
When I hunted them down they said ' Sorry, that product is no longer supported.' (i.e, weve had your money, now we don't care.)
Even if they had supplied me with a patch, It is beside the point, it should not be this difficult for me to use something I legally paid for. Phoneing, chasing, and waiting in a support queue for 25 minutes (which probably would have been priced at 20p a minute if I had not called from work), are all a massive invonvenience which, I as a legal paying customer should not have to endure.