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Originally Posted by HarryT
I must respectfully disagree. I am now on my 3rd Sony laptop computer. The reason I keep buying them is precisely because their customer support are so excellent. I'm sorry to hear that you've had a poor experience, but I certainly don't believe it's generic.
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I don't know if it has changed much in the last month or so but my wife and I found Sony support for the Reader to
absolutely be a laughing stock!
The online phonebot didn't know what a Sony Reader or a PRS-500U or PRS-500 were. Once you got a human, they didn't know what it was either! We found ourselves being run in a ring around 3 different departments.
We eventually wound up returning our defective Reader for credit because it was impossible for us to get Sony to replace it.
Fortunately for Sony I was able to go to Border's... I've purchased 4 units from Border's and with all the deals they have going on I'm glad I went to them for the $$$ savings as well as the superior customer service.
Quite frankly I don't think I'll ever risk buying from the Sony Online Store ever again.