Hi Natalie,
I am a bit puzzled by all this because I have no problem doing exactly what you did and do it frequently without a hitch (books from Waterstones to the Sony Library to the PRS 505). There must be some slight glitch. Try all the obvious things reboot, redownload etc.
Anyway the alternative is to use Calibre as your library and download software. Its also very good. I utilise it at times for various other reasons
Cjheers
John
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