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Here is the thing, software can be a source of competitive advantage. However, its clear that Bookeen is having problems with basic stuff like enabling the delete key. Given this, I think it might be more appropriate for them to open up the software and pursue an open source approach.
Bookeen could concentrate on key components, say the display drivers, document display and an API. This would leave the community to add features to the user interface, enhance the directory etcetera.
Alternatively, Bookeen could adopt open inkpot as their standard core system and enhance it with modules/features that they feel are necessary.
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