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NightWhistler · 07-12-2009, 05:20 PM

I also sent this to support@bookeen.com, but was hoping that someone here might have the magic solution:

I own a CyBook Gen 3, which is a few weeks old. While reading a book
today, it froze and I have not been able to get it working again.

The symptoms:

Screen frozen, not responding to power or reset button.
If I press the power button, the green led comes on, stays lit for approximately 30 seconds, then goes off again. No change on the
screen.
When plugged into USB, the red led lights up.
The computer does not 'see' the CyBook at all when plugged into USB.

What I have tried:

combinations of power and reset button.
I plugged the Cybook into my computer and let it charge until the
battery led turned green.
I disconnected and re-connected the battery.

My CyBook is a 512Mb model, and if I remember correctly, the firmware
version is 1.2 Build 834.

I was reading a html file at the time of the crash, using the Gentium Book Basic font.

I really loved my CyBook so far, so I'm pretty bummed about it breaking like this... hope there's a way to revive it.

07-12-2009, 05:20 PM	#1
NightWhistler Developer of PageTurner Posts: 34 Karma: 10 Join Date: Jun 2009 Location: Voorburg, Netherlands Device: Samsung Galaxy S3, Asus Transformer Prime	YAFC: Yet Another Frozen CyBook I also sent this to support@bookeen.com, but was hoping that someone here might have the magic solution: I own a CyBook Gen 3, which is a few weeks old. While reading a book today, it froze and I have not been able to get it working again. The symptoms: Screen frozen, not responding to power or reset button. If I press the power button, the green led comes on, stays lit for approximately 30 seconds, then goes off again. No change on the screen. When plugged into USB, the red led lights up. The computer does not 'see' the CyBook at all when plugged into USB. What I have tried: combinations of power and reset button. I plugged the Cybook into my computer and let it charge until the battery led turned green. I disconnected and re-connected the battery. My CyBook is a 512Mb model, and if I remember correctly, the firmware version is 1.2 Build 834. I was reading a html file at the time of the crash, using the Gentium Book Basic font. I really loved my CyBook so far, so I'm pretty bummed about it breaking like this... hope there's a way to revive it.