I had just got a DR1000S in the mail today from Switzerland (to the US) and I was so worried that I would end up in a similar situation since the screens are supposed to be so fragile, luckily mine was okay. That really sucks it definitely looks like a cracked screen, if the packaging was shoddy you should check with the seller to get a refund (a lot of the people selling on eBay are businesses now so you might have some luck, who knows) If not then sending it off to Irex is the only way to go. I have an Iliad also its an awesome device, sorry about that B-day present.
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