Quote:
Originally Posted by JSWolf
The problem with a return is that there really is nothing wrong with the PDF.
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I understand this. And please don't think that I am incouraging phone rage or any such thing.
Quote:
Originally Posted by mklynds
I would deffinitely send that photo to Diesel and Demand a refund or format swap. Not saying you should be mean about it, but firm.
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Customers have all the power in our world. Amazon would turn to dust if no one shopped there. Now I understand it is extremely unlikely that we could get an organized effort to enforce our changes. However if all of the ebook readers of MobileRead started holding the retailers to higher standards. It would spread and eventually the market will implement the changes demanded based on their greed. If every time a ebook reader received a less than perfectly formatted ebook, they returned it for refund or wrote a terse (not flaming, but again FIRM) email stating that if the quality of ebooks is unimportant to the retailer that they would take their business else where. Changes will happen. Retailer will have to put pressure on the Publishers and changes will happen.
Look at any pbook out there. Would you get home open your book to read it and realize that there are no chapter headers or section breaks etc... and just say oh well I guess it's the best I can get. No!!! You return the book!
What reason do retailers and publishers have to enhance quality and reduce price when readers just go, meh, everytime they get a poorly published ebook.
I realize I am ranting now and I realize that people do complain. I just don't see changes happening in a timely manner unless there is a concentrated effort on our part to make it happen.
Deposit .02
Mike L