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Old 07-07-2009, 09:56 AM   #1
mklynds
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Posts: 337
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Join Date: May 2009
Location: Alberta, Canada
Device: PRS600 Red
Sony PRS-700 Possibly Discontinued

A new member Starbase135 asked a question in the PRS-700 forum last night.

Quote:
Originally Posted by starbase135 View Post
Hello,

I live in Germany and wanted to order a PRS-700 in the USA. I decided to get it from B&H Photo Video, but all of the sudden their online store site says that it has been discontinued. Then I went over to Adorama and they also wrote on their website that the PRS-700 was no longer available.

Anybody know anything about what's going on?
So I thought I would try and help out as best I can. I contacted B&H via their live chat feature this morning. Here is the transcript.

Quote:
Welcome to Live Chat at the B&H Customer Service Department. Please wait while we connect you to an agent who will be able to assist you...
You are currently at position number 1 in the Customer Service queue.
While you wait, please turn off your pop-up blocker, in order to take a brief survey about your B&H Live Chat experience, before ending your session.
An agent will be with you shortly. Please stand by.
You have been connected to Ben W.

Mike L: Hi Ben
Ben W: Hello Mike L. My name is Ben. I see your question, "Hi, I have been looking around for a Sony PRS-700 E-book reader. I was told that your company was one of the best to deal with so I looked here and found this. http://www.bhphotovideo.com/c/produc...ital_Book.html and that it is discontinued. Is it no longer being made or are you just not carrying it any longer?" and I will be glad to assist you. Please give me a few moments to begin working on your inquiry.
Mike L: No problem. Thanks for the quick reply.
Ben W: Our Sales department would be best suited to assist you with this. I can connect you there if you like.
Mike L: that would be great Ben
Ben W has left the session.
Please wait while we find an agent from the Home Entertainment department to assist you.
The next available agent will be with you soon. Thank you for your patience.
You have been connected to Juan B.
Juan B: Hello Mike L. My name is Juan. I see your question, "Hi, I have been looking around for a Sony PRS-700 E-book reader. I was told that your company was one of the best to deal with so I looked here and found this. http://www.bhphotovideo.com/c/produc...ital_Book.html and that it is discontinued. Is it no longer being made or are you just not carrying it any longer?" and I will be glad to assist you. Please give me a few moments to begin working on your inquiry.

Mike L: Hello Juan
Mike L: Thanks for the quick reply and feel free to take the time you need to find out for me!
Juan B: This item is no longer made by sony.
Mike L: Juan, I have seen it is still on there web site. Do you know if they have released any official statement about the discontinuation of this product and where I might find it?
Juan B: I do not.
Mike L: Okay well thank you for your time Juan.
Juan B: Thank you for using B&H Photo Video Pro Audio.
Your session has ended.
Thank you for contacting the B&H Customer Service Department. To print or receive an email transcript of your chat session, please click the printer icon. You may now close this window.
Now unfortunately I didn't get any documentation but this is definitely interesting news.

I am going to do some more sleuth work and will report back with further updates.

::::::EDIT:::::: New News ::::::EDIT::::::

I just got off the phone with Adorama and the salesman there also told me that Sony is no longer making the PRS-700!

Last edited by mklynds; 07-07-2009 at 10:03 AM.
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