|
I know a lot of people had trouble with Fry's this weekend, but I guess I have to mention, I actually had good luck with the website when I ordered the EZ Reader on Friday. They had free shipping, the lower sale price, and I was able to download the rebate form.
Now if it's actually delivered in a timely manner, I'll be quite happy with the whole deal. (Though I HATE rebate forms ... they seem purposely designed to alienate customers.)
As for the mix-ups at the stores, I can see how it might have happened, at least some of it. I work in retail, and it takes a lot of clear communication (not present in abundance in the corporate world) at multiple levels for specials, merchandising materials, etc., to be implemented consistently across a whole chain. The various corporate offices have to create the project and plan it sufficiently well amongst themselves, then send it off to the communications people, and they have to get it to the stores in a way the store managers can comprehend. Then the store managers have to have their staff put up the materials, etc. It's not rocket science, but it's a bit complex, and a minor lapse anywhere in the chain results in baffled/frustrated customers. And for a manager, a weekend sale on something like an ebook reader -- not anywhere near the hottest item in the store -- may be low on his list of priorities.
Not making excuses for these absurdities at Frys -- just pointing out how these things occur.
|