Thread: Astak Mentor eBook readers with WiFi and Touchscreen (read-only)
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Old 07-06-2009, 07:31 PM   #2644
Robertb
Astak Director, Bus. Devl
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Join Date: Apr 2008
Device: Astak Pocket PRO
FRY's really blew it big time!!
Quote:
Originally Posted by Jeez2 View Post
:

Hi Robert... I am not pleased with the Fry's sale over the weekend either.. I order the ezreader at 12:30pm edt... or 9:30am your time and everything went kind of smooth.. It was sold at $249... and then you got the $30 mail in rebate. I'm not sure if it was because I am Canadian and had a USA address or what.. but after going through a few hoops with Frys customer service, they told me that it would be shipped on Monday morning. ( I had taken the 2 day shipping ) and it would be here on Wednesday... I went online today (Monday) and saw that it was partial backordered. I clicked on my order # and saw that it was backordered.. I just got off the phone with customer service and they told me that they didn't even have a date for inventory... So consequently I canceled my order. I only have a limited time that I am at my US address, so I can't play the guessing game... It's too bad, because I really liked the ezreader.... Frys really screwed up this time and it looks bad for Astak. Kind of like guilty by association... I hope this doesn't happen with the pocket pro... Well, I feel a little better after venting, but Frys will never get any business from me from now on... Hopefully you can get to the bottom of this fiasco Robert...
Kevin
Dear Jeez2:

You called it right: a FIASCO!! I have received nothing from FRY's yet on what in hell happened; but I am enraged right now.

This was 6 weeks in the making. Everything was set and FRY's even knew I was publicizing the event on MobileRead Forum.

Yes... there is guilt by assocation and the egg comes down all over my face and I have to accept it.

THIS is exactly WHY we are taking no chances with the Pocket PRO and are NOT selling it to FRY's. It will sell thru our own website and it will ship on time!!

I am really sorry for the inconvenience to everyone!! Let me get some facts as I need to remain calm about it until I really know what happened. What a complete mess!!
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