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					Originally Posted by  pthwaite
					 
				 
				I'd try an external charger first. Plug in, wait around 10mins. Hit the reset & see if that works else try once more. If still no luck, then raise a ticket with iRex. 
 
I've found them helpful and if it does need to go back, it is a relatively smooth process. 
 
Howard 
			
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 Your method is good.
I could not open my iRex DR1000S after normal shutdown and there are half battery.  No response to USB connection or charger.  No response to reset.
I have to charge it for several minutes as you suggested, finally it could be started.   The battery still display two blocks.    It's strange.