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desertgrandma · 07-01-2009, 10:23 PM

Have you tried contacting the Kindle Support site?

Go here, click on "contact us' (right hand side of page) sign into your account.

You can then enter your phone number, and they will call you back very quickly, and walk you thru some steps.

If its defective, you will get a new one.

http://www.amazon.com/gp/help/custom...deId=200127470

07-01-2009, 10:23 PM	#2
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Have you tried contacting the Kindle Support site? Go here, click on "contact us' (right hand side of page) sign into your account. You can then enter your phone number, and they will call you back very quickly, and walk you thru some steps. If its defective, you will get a new one. http://www.amazon.com/gp/help/custom...deId=200127470