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Lbooker · 07-01-2009, 01:39 PM

The problem with the official Jinke/Hanlin forum is that they do not answer to customers.
The only way to force them to answer to customers would be: to put public pressure on them on a big independent forum, where many people talk about ebooks.
Instability happens in an infinity of cases: even doing nothing!
Basically a book (any kind of book) is open, and suddenly the Hanlin V3 closes the book, goes back to HD home or to SD-card home. It does not happen when the battery is at 100%.
It happens to many people with completely different books.
I am sure Jinke know what the problem is.
But they are a secret, closed company, that refuses to communicate with customers. That is not the right way to treat customers. Communication must be open and honest.

07-01-2009, 01:39 PM	#4
Lbooker Addict Posts: 316 Karma: 1021312 Join Date: Jun 2009 Device: Sony PRS-T1	The problem with the official Jinke/Hanlin forum is that they do not answer to customers. The only way to force them to answer to customers would be: to put public pressure on them on a big independent forum, where many people talk about ebooks. Instability happens in an infinity of cases: even doing nothing! Basically a book (any kind of book) is open, and suddenly the Hanlin V3 closes the book, goes back to HD home or to SD-card home. It does not happen when the battery is at 100%. It happens to many people with completely different books. I am sure Jinke know what the problem is. But they are a secret, closed company, that refuses to communicate with customers. That is not the right way to treat customers. Communication must be open and honest. Last edited by Lbooker; 07-01-2009 at 01:43 PM.