Welcome to MobileRead, Lake Person!
I am so sorry you are having problems with your reader.

We have a dedicated
Cybook forum where people post questions and get answers from the many experienced owners who post here. Have you done a search to see if anyone else has had a similar problem? If you haven't, I would start there or post your question in the Cybook forum. I know someone knowledgable will be able to set you on the right path. Our members are very helpful. Good luck.
In the meantime, I'm so glad you decided to join the forum. Once you've taken care of your reader, hang out awhile at MR.