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I'd like to point out that there are actually two different Google Books programs, Google Library, which scans books at libraries, and either displays the entire book because it's in the public domain, or a 3 line snippet if it's not; and Google Publisher, where Google has an agreement with the publisher to make available some portion of the book at Google Books. I believe Ms. Cherryh's books are available because of the agreements Google has with her publisher, and this would explain why she's finding it hard to get Google to remove her books.
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