View Single Post
Old 06-30-2009, 03:57 PM   #120
ErwinOtten
Addict
ErwinOtten has a complete set of Star Wars action figures.ErwinOtten has a complete set of Star Wars action figures.ErwinOtten has a complete set of Star Wars action figures.ErwinOtten has a complete set of Star Wars action figures.ErwinOtten has a complete set of Star Wars action figures.
 
ErwinOtten's Avatar
 
Posts: 338
Karma: 444
Join Date: Jul 2008
Location: The Netherlands
Device: Cybook G3
Quote:
Originally Posted by pdurrant View Post
Well, isn't it obvious? The ebook costs are much higher, after all they must store the book in a warehouse, retrieve and pack the book, pay to get the book delivered, and pay HMRC their VAT cut (£1.33).

Hmm... you know, I suspect that the other costs might just about match the VAT costs. I guess they're just losing money on the 40% off they're doing on the paper version. [yeah, right!]
Well I've sent Waterstones an angry e-mail........We'll see if they respond...

Their reaction is a standard one. Then again I'm glad they took the time to react:

Dear Erwin,

Thank you for your email.

I am sorry to hear that you are unhappy with the price difference between
ebooks and other formats online.

There are a number of reasons why the prices are different online but as
this is an exclusive product prices may vary, I would like to inform you
that in the future there will be reductions and promotions as the item
becomes more popular.

I do apologise for any inconvenience this may cause.

Kind regards,

Kaomi Tohma
Customer Service Team
Waterstones.com

Last edited by ErwinOtten; 07-01-2009 at 01:31 PM.
ErwinOtten is offline   Reply With Quote