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scottcstoness, thanks for the heads up on the file location. I've used that for some fixes. If the post-download crash were the only problem, that would be a great workaround. However, it remains a workaround, and in any case the process for manually downloading should be easier.
And BTW, the DRM is not an issue -- both PCs and readers are authorized on the same account and I have successfully transferred files that way.
When the software crashes in the initial download (which has happened to me multiple times) there is nothing on my PC to back up or to manually copy to a card.
I also experience this frustration when trying to get all purchased works on all authorized devices. Since both my wife and I travel extensively, and we each purchase books independantly, I can't take her card and copy books from it while she's in Singapore and I'm in Brussels - it's that pesky time/space colocation thing that I haven't quite gotten down.
Don't get me wrong. I love the reader (well, I would if it put a page-changing button where a right-hander could get to it, anyway). I just think the Connect software needs some major work.
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