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I dunno about cell phone companies outside the US, but over here, their practices earn them a special hole in the septic tank of heck, right next to florists and funeral directors. It seems like all we had to do was drive past the store and they increased the length of the contract!
It got so bad with our last carrier that when the contract ran out, we cancelled and have been using a prepaid phone ever since. It is a bit more expensive per minute, but well worth the cost due to having no customer service relationship with them. No internet, no apps, no music - it does nothing except make very clear calls from anywhere, never loses service. It even gets service from my brother-in-law's house down in the darkest woods of west-central Ala where cell coverage is usually non-existant.
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