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Does the back light come on when you plug it in? If you see it flicker at all, the contrast may be all the way down.
Plug it in, tap the page rotate button. Tap 15/16" down from the top edge of the glass, centered left to right. Tap 1 1/8" down from the top, centered left to right. This should center the two sliders. By top edge of the glass, I mean the shiny part of the screen and not the darker area inside that the text shows up in.
Michael
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