View Single Post
Old 06-20-2009, 06:29 AM   #43
gwitt
Enthusiast
gwitt is on a distinguished road
 
gwitt's Avatar
 
Posts: 27
Karma: 62
Join Date: Apr 2009
Location: Lübeck, Germany
Device: BeBook reader
non-permanent Bookmarks

My wife got the same problems on her Cybook Gen3 and we wrote to Bookeen's support address and got this answer:
###### Question #######
Sent: Tuesday, June 16, 2009 9:11 PM
To: Bookeen Support
Subject: Problem with Cybook Gen3

Dear Sirs

I bought my Cybook Gen3 on May 1st, 2009 at www.bol.de

Model No. CYBGEN310B
S/N: xxxxxxxxxxxxxxxxx (changed here for security reasons)

Unfortunately I cannot use the bookmark function any more. Neither
setting a new bookmark nor deleting an existing one.

I tried to fix the problem by installing the current firmware from your
server.
But unfortunately a firmware update is also not possible. Just nothing
happens when I follow the procedure other than a reboot of the device.

The library view can be changed from 5 to 10 or 20 per page or vice versa.
But after switch off it always returns to 10 per page.

I have no explanation for this all.
Please help! What can I do?
I like my device and I neeeeeeed it!

With kind regards
xxxxxxxxxxxxxx

###### RESPONSE ######
Sir/Madam,

The firmware version available on the website is not compatible with your
Cybook's version.

In order to resolve the issues you are currently encountering with the
Cybook, we invite you to reformat the Cybook. Right click on the Cybook Gen3
driver while this one is being connected.

Best regards,
Bookeen Support Team


Bookeen - www.bookeen.com
Ubibooks - www.ubibooks.com

######## ALTERNATIVE SOLUTION ###########

Actually we analyzed a file system inconsistency problem prior to Bookeen's response and fixed it by renaming the current ebook folder on the device to another name; then we created a new ebook folder and copied all sane files to the new folder; after that we deleted the renamed insane ebook folder.
After a reboot the device went well again.


Have fun
gwitt

Last edited by gwitt; 06-20-2009 at 06:30 AM. Reason: corrected
gwitt is offline   Reply With Quote