MobileRead Forums - View Single Post - Sony PRS-505 screen showing black/white spots

testndtv · 06-20-2009, 04:58 AM

Thanks for your replies.

I have tried both soft and hard reset without any help..I can access files inside it (both internal and memory card files) via my laptop..

I did contact Sony support and they told if i directly send them to their US Texas center, they will treat the device as "Out of warranty" (even though I bought it in Sep 2008) and will charge around $107 or so..
So they advised to send me via someone I know in the US and told if the transaction (sending/receiving the device) takes place in the US, the charge would be around $29..

I also contacted my eBay seller and he is going to charge around $80..

Now , I have 2 questions;
1. What are the chances of getting a replacement device from Sony ? (my ebay seller was saying that Sony would replace the device if there is no visible physical damage from outside, which is true for me and my device does not show any outside damage)
Also, the device was bought around 8 months back..So is there still a good chance of getting a replacement..

and
2. What is the better option for me ?
a. sending it directly to them (which IMO will be the most expensive)...

b. sending it to my eBay seller (which might cost $80 (his fees) + shipping charges from India to US (approx $50) + custom duty on replacement if I get (around $50 or so) )

c. sending it via a friend who'll handle the sending/receiving on my behalf in the US...This might be the cheapest option for me..only problem being I need to find someone who is going there in the next few weeks..

I am a bit worried if it's going to cost me a lot and still not get any replacement..

Please let me know your opinion...

06-20-2009, 04:58 AM	#4
testndtv Junior Member Posts: 4 Karma: 10 Join Date: Jun 2009 Device: Sony PRS	Broken screen on PRS-505 Thanks for your replies. I have tried both soft and hard reset without any help..I can access files inside it (both internal and memory card files) via my laptop.. I did contact Sony support and they told if i directly send them to their US Texas center, they will treat the device as "Out of warranty" (even though I bought it in Sep 2008) and will charge around $107 or so.. So they advised to send me via someone I know in the US and told if the transaction (sending/receiving the device) takes place in the US, the charge would be around $29.. I also contacted my eBay seller and he is going to charge around $80.. Now , I have 2 questions; 1. What are the chances of getting a replacement device from Sony ? (my ebay seller was saying that Sony would replace the device if there is no visible physical damage from outside, which is true for me and my device does not show any outside damage) Also, the device was bought around 8 months back..So is there still a good chance of getting a replacement.. and 2. What is the better option for me ? a. sending it directly to them (which IMO will be the most expensive)... b. sending it to my eBay seller (which might cost $80 (his fees) + shipping charges from India to US (approx $50) + custom duty on replacement if I get (around $50 or so) ) c. sending it via a friend who'll handle the sending/receiving on my behalf in the US...This might be the cheapest option for me..only problem being I need to find someone who is going there in the next few weeks.. I am a bit worried if it's going to cost me a lot and still not get any replacement.. Please let me know your opinion...