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If you're really having trouble reaching someone there, Fictionwise has a Yahoo group. They don't welcome complaints on the list, and have actually chided list members for making them there. But Scott Pendergast has posted on the list - if you search for "Steve P." on the list, his direct email address will be visible in the first page of returned results! He also used to post as "mindwise" on the list - that brings up a different email address, too.
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