MobileRead Forums - View Single Post - How can I get someone at Fictionwise to respond?

TMPoole · 06-19-2009, 10:57 AM

I've had a couple issues with them. One a couple years ago on a corrupted book that they refunded my purchase on and a recent issue (last 30 days) where a book I purchased wasn't available for download anymore. I was trying to update PID for a new device. Wasn't happy with that resolution, but they were definitely in correspondence with me via email. Usually not more than a 24-36 hour delay in response either.

Don't be afraid to send them a second notice and note that in your subject field. They may be assuming that someone has already addressed your issue.

06-19-2009, 10:57 AM	#16
TMPoole Member Posts: 22 Karma: 12 Join Date: Jun 2009 Location: Frostbite Falls, MN Device: Palm TX/Mobipocket,Astak Pocket Pro, Kindle2, K3	They've gotten back to me... I've had a couple issues with them. One a couple years ago on a corrupted book that they refunded my purchase on and a recent issue (last 30 days) where a book I purchased wasn't available for download anymore. I was trying to update PID for a new device. Wasn't happy with that resolution, but they were definitely in correspondence with me via email. Usually not more than a 24-36 hour delay in response either. Don't be afraid to send them a second notice and note that in your subject field. They may be assuming that someone has already addressed your issue.