Quote:
Originally Posted by netseeker
Wow, that was the first post about a positive experience with bookeens support i've read here.
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Well to be fair I got good service when I had problems with simple for Bookeen well known solutions (replace my Cybook in one case and send me a new battery cover in the other case). I get the feeling that the bad support is for cases were they do not have previously used method for. In these cases they do not respond directly and it seems that increases the risk for them misplacing the email.