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Good review Gideon, fair and honest imo.
In the ideal world, Amazon PR and QA guys get some time to surf the net and check how their products are received, and ideally this forum would be number #1 on their list. The BEST corporate participation with forum communities that I've seen is some ISPs participating in forums, chatting to people. We should have an Amazon rep in these forums, if they were serious about customer feedback etc.
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