MobileRead Forums - View Single Post

kaas · 06-18-2009, 06:39 AM

This Jannuary I bought my girlfriend a Cybook for her birthday. While she was very happy with it, it developed a few glitches like freezinhg every hour or so and a battery time of only 2-3 days. A short wile ago I sent the device in and Bookeen had a look.
They could not find the reason for the strange behaviour and decided to replace the whole device for a shiny new one. Now they are waiting to get some devices on stock again and will send me the new unit.

All in all a very positive experience with quick and good communication from bookeens side.

cheers,

kaas

06-18-2009, 06:39 AM	#1
kaas Muncher of ebooks Posts: 312 Karma: 6423 Join Date: Nov 2007 Location: Fürth, Germany Device: Pocketbook 360	Experience with Bookeen's Service - revised :( This Jannuary I bought my girlfriend a Cybook for her birthday. While she was very happy with it, it developed a few glitches like freezinhg every hour or so and a battery time of only 2-3 days. A short wile ago I sent the device in and Bookeen had a look. They could not find the reason for the strange behaviour and decided to replace the whole device for a shiny new one. Now they are waiting to get some devices on stock again and will send me the new unit. All in all a very positive experience with quick and good communication from bookeens side. cheers, kaas Last edited by kaas; 07-26-2009 at 09:34 AM.