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I had this happen on an eBookwise-1150. The adapter connector on the device's mainboard fell off (was soldered poorly) when I tried to plug it in. This happens on small devices sometimes. You can try to send it back, or you can try to open the device and solder the connector back to the main board. It is very tricky and takes a steady hand, but that is exactly what I did with my eBookwise-1150. Since you just purchased the Q7, and this is really a manufacturer's defect, I would get it replaced.
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