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Bhist · 11-29-2006, 04:53 PM

Hi Sony Readers:

I’m new to this forum because I just bought my reader an hour ago from Borders. I found this forum last night while researching the product. I still wonder why Borders' Books is selling the Readers. Don't they realize that avid users of the Sony Reader will be buying their books from Connect?

Anyway, I noticed I didn’t have the $50 credit in my account as well. So, I sent an email to Sony support and had an answer from them in less than 10 minutes. Yes, 10 MINUTES!!

Here is what they instructed me to do, which I did and it worked perfectly. I’m now browsing books to spend the $50. Please note. This was done AFTER I registered my reader with the connect store.

“Hello,

Thank you for contacting Sony Connect! In order to receive the $50.00 credit you will need to authorize the e-Reader to your account.

I am not showing the e-Reader device authorized under the "myemailaddress" account.

Connect the device to the computer via USB. Open the e-Reader software on your computer and log into your account in the e-Books store. Click on the Account link at the top right. Click on "Manage Devices". The Reader should be listed. You can then authorize it to your account.

After the reader is authorized, the $50.00 credit should show on the account.

Sincerely,

Customer Support Representative
Sony Connect
http://www.connect.com”

Hope this helps others in the same situation.

BTW – This is a great forum. I’m glad I found it.

11-29-2006, 04:53 PM	#17
Bhist Junior Member Posts: 1 Karma: 10 Join Date: Nov 2006 Device: Sony Reader	Email From Sony Support With Instructions For Credit Hi Sony Readers: I’m new to this forum because I just bought my reader an hour ago from Borders. I found this forum last night while researching the product. I still wonder why Borders' Books is selling the Readers. Don't they realize that avid users of the Sony Reader will be buying their books from Connect? Anyway, I noticed I didn’t have the $50 credit in my account as well. So, I sent an email to Sony support and had an answer from them in less than 10 minutes. Yes, 10 MINUTES!! Here is what they instructed me to do, which I did and it worked perfectly. I’m now browsing books to spend the $50. Please note. This was done AFTER I registered my reader with the connect store. “Hello, Thank you for contacting Sony Connect! In order to receive the $50.00 credit you will need to authorize the e-Reader to your account. I am not showing the e-Reader device authorized under the "myemailaddress" account. Connect the device to the computer via USB. Open the e-Reader software on your computer and log into your account in the e-Books store. Click on the Account link at the top right. Click on "Manage Devices". The Reader should be listed. You can then authorize it to your account. After the reader is authorized, the $50.00 credit should show on the account. Sincerely, Customer Support Representative Sony Connect http://www.connect.com” Hope this helps others in the same situation. BTW – This is a great forum. I’m glad I found it.