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Originally Posted by Bob Russell
Sony's focus on the customer rather than proprietary controls with the Reader is actually, in my opinion, one of the more important reasons for their success so far.
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I agree. The Reader follows in Sony's tradition of aesthetically-designed and well-built gadgets. However, the Reader also breaks away from Sony's traditionally closed and proprietary nature in many ways-- particularly in allowing SD cards, natively reading rtf and plain text, and using an embedded linux. The Reader line still has many areas of potential improvement, but in terms of hardware I think it's already on par with the iPod in terms of all around excellence, particularly for a first attempt. The CONNECT software needs a lot of work though... hopefully software updates will fix that.