MobileRead Forums - View Single Post - "Cool-er" reader: no hands-on for potential customers

DojoPat · 06-12-2009, 02:05 PM

While checking out the website for the new Interead Cool-er, I noticed that their U.S. offices are in Manhattan, just a couple of blocks away from my own office.

So I sent a polite email explaining that I was a potential customer (which is true) and that I would like to see the device before purchasing. I asked if I could come over and try one "hands-on." (Principally I am interested in whether its size/weight compares favorably to the Sony 505 that I normally carry in my pocket.)

Their first response was an automatic "no." When I pointed out that perhaps there was a better way to respond to potential customers they said that the best they could do was to refer me to video reviews on the web like this one:

http://www.telegraph.co.uk/sciencean...for-books.html

Anyhow, all of this is just FYI. Maybe the Cool-er is a great product and Interead will turn out to be a great company. But they're not making it easy for customers to find out whether this is the case.

06-12-2009, 02:05 PM	#1
DojoPat literature lover Posts: 62 Karma: 82 Join Date: Aug 2007 Location: New York Device: Sony Ereader PRS-505 & PRS-300	"Cool-er" reader: no hands-on for potential customers While checking out the website for the new Interead Cool-er, I noticed that their U.S. offices are in Manhattan, just a couple of blocks away from my own office. So I sent a polite email explaining that I was a potential customer (which is true) and that I would like to see the device before purchasing. I asked if I could come over and try one "hands-on." (Principally I am interested in whether its size/weight compares favorably to the Sony 505 that I normally carry in my pocket.) Their first response was an automatic "no." When I pointed out that perhaps there was a better way to respond to potential customers they said that the best they could do was to refer me to video reviews on the web like this one: http://www.telegraph.co.uk/sciencean...for-books.html Anyhow, all of this is just FYI. Maybe the Cool-er is a great product and Interead will turn out to be a great company. But they're not making it easy for customers to find out whether this is the case.