If the OS you're using is windows, then go to confuguration panal / system tool, storage device (should be something like it anyway). There, you shouldd see your hard drive(s) and the cybook. Does the Cybook shows up there or not at all ?
Is you Cybook not detected by windows at all ? Or is just the disks not showing up ?
Does the cybook itself works appart from that ?
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Bookeen have apparently *accidentally* deleted two of my requests for help over the last 3 weeks and have offered very little that is constructive so far.
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Try it again. The people at bookeen are usually helpful when you need them.