MobileRead Forums - View Single Post - SONY E-Reader

chalkie115 · 06-10-2009, 04:58 AM

Thanks for your replies.My wife bought the e-reader new. I set it up about 8 months ago and registered it with Adobe in my e-mail address and I presume the reader was also registered in the same address. A couple of weeks ago my wife decided to download her first e-book from Waterstones.com and downloaded it from them in her e-mail address that she registered at Waterstones. When she tried to open the book in Digital Editions the message that the book couldn't be opened because the computer was registered in a different user account which of course was my e-mail address. To cut a long story short we got no help from Waterstones, Adobe or Sony for the problem. I decided to get my wife to open a new account at Waterstones in a brand new e-mail address which she also registered with Adobe. I used a seperate computer downloaded and installed digital editions and the Sony e-book reader. My wife downloaded the book onto that computer and this time we could read the book using digital editions. The problem now lies with downloading that book from that computer to the e-reader. On trying to accomplish this we get an error message stating that the this cannot be accomplished because the e-reader is registered to a different user which of course is to me in my e-mail address. This is a nightmare. I can't believe how difficult this issue appears to be. I need a way of wiping all the data from the e-reader to effectively remove the registration it is in at the moment of some other way of getting the reader and the computer in the same account name. Have taken the e-reader back to it's original condition but it still appears to be registerd to my e-mail address.Hope this makes sense and sorry it's a bit long winded.

06-10-2009, 04:58 AM	#8
chalkie115 Junior Member Posts: 5 Karma: 10 Join Date: Jun 2009 Device: Sony	Thanks for your replies.My wife bought the e-reader new. I set it up about 8 months ago and registered it with Adobe in my e-mail address and I presume the reader was also registered in the same address. A couple of weeks ago my wife decided to download her first e-book from Waterstones.com and downloaded it from them in her e-mail address that she registered at Waterstones. When she tried to open the book in Digital Editions the message that the book couldn't be opened because the computer was registered in a different user account which of course was my e-mail address. To cut a long story short we got no help from Waterstones, Adobe or Sony for the problem. I decided to get my wife to open a new account at Waterstones in a brand new e-mail address which she also registered with Adobe. I used a seperate computer downloaded and installed digital editions and the Sony e-book reader. My wife downloaded the book onto that computer and this time we could read the book using digital editions. The problem now lies with downloading that book from that computer to the e-reader. On trying to accomplish this we get an error message stating that the this cannot be accomplished because the e-reader is registered to a different user which of course is to me in my e-mail address. This is a nightmare. I can't believe how difficult this issue appears to be. I need a way of wiping all the data from the e-reader to effectively remove the registration it is in at the moment of some other way of getting the reader and the computer in the same account name. Have taken the e-reader back to it's original condition but it still appears to be registerd to my e-mail address.Hope this makes sense and sorry it's a bit long winded.