Thanks on all our behalves for your efforts in tech support! I profusely thank the ones who care, but then I worry that I'm getting them into trouble for spending extra time with my call.
However the poor quality of programming on the Connect site and the Connect software doesn't give me a lot of confidence in the tech folks there.
On the other hand, I'm glad to hear about Alienware support, having spent more than double what I have in the past on my recent purchase of an Alienware this last spring.
