|
Well, you never know. At my university, problems this complex would be handed off to a second-tier responder. Also, I've been impressed with the quality of tech support at Alienware. I've read about many tech support horror stories on the internet, too, but I feel that people are more willing to complain about bad service than thank people for good service. I try to do what I can to counter this, but it takes an extra effort, and I falter sometimes.
Keep your hopes up.
|