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Old 11-21-2006, 07:16 PM   #12
William Moates
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William Moates began at the beginning.
 
Posts: 107
Karma: 35
Join Date: Oct 2006
Location: Greensboro, NC
Device: Sony Librie / Sony Clie / Sony Reader
Glad to hear you got it straightened out. I tried to reproduce the problem on my computer, but I couldn't.

The next time this happens to anyone, try to take a screen shot so you can e-mail it to Sony's tech support. I used to work in tech support at my university, and we'd always try to reproduce the problem if we could, so we could identify a solution and e-mail back instructions on how to fix it. When we got screen shots of error messages, that helped us greatly. Even just a screen shot of the problem is good, because it provides hard evidence, so that even if a solution can't be found immediately, techs can be on the lookout for similar problems, and may be better able to fix the problem next time.
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