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Originally Posted by mand
I'm ignorant too! They replied to me last month pretty promptly - i hadn't tried putting a ticket in before that (only had my iLiad this year). Do you mean parts rather than service/queries? Or another product - i have the Book Edition.
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I always found them to answer queries promptly when going through official channels. I think part of the problem was that people had overly large expectations in an emerging field. They also had very large expectations of their own products, certainly... I think they missed one or two beats with communicating things to outsiders. However I always found it very helpful when they cleared things up...
I'm certainly very interested in this new product and it will be interesting to see what they make of it...