Quote:
Originally Posted by Robertb
Purposely NOT saying anything bad about my worthy competition, please realize that they are based in the U.K. and Astak is based in California.
.... goes on to question Cool-er's quality and support...
So... that is what I will say. Let the Cool-er stand on its own merits. That is as it should be. But do think about the support, the cost of shipping, and the aggravation of being without your device for months (possibly). If you do not care... then no problem. But if you want the support Astak has been famous for... then our Mentor Lite may be a far better deal.
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Frankly, Robert, while I understand the loyalty and emotions regarding this device, I think your continued comments on this thread are inappropriate and can only be construed as a conflict of interest.
It is one thing to participate in this forum as an individual but every time you bring up Astak or any of your products, you have taken off your "individual contributor" hat and put on your "Astak" hat.
As I'm sure you have surmised, many of us are very reader saavy and are capable of evaluating the pros and cons of new devices. We have entire threads on it below and if someone doesn't know the answer, we are always eager to share our experience.
Frankly, in terms of support, just because your device is from an American company doesn't mean you will receive superior support. Most American companies have off-shored their technical support and the worst support I have ever gotten has been from "American" companies such as HP, Dell, Microsoft.
On the other hand, I have a Bookeen Cybook and after I attempted my firmware update last summer, I bricked it. I emailed the company and within 24 hours, they responded with a solution that worked. I was very impressed.
So with all due respect, Robert, I personally feel your comments on this thread are inappropriate, and make me less inclined to purchase your product at any point in the future.
I, of course, speak for myself... no one else would want me to speak for them!
Cheers...