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One question about support.
Purposely NOT saying anything bad about my worthy competition, please realize that they are based in the U.K. and Astak is based in California.
Even IF the two devices are considered essentially the same... realize that support matters. With my EZ Readers and the soon-to-be-released Mentor Lite, I am online almost all the time to answer your questions and help you if you do need technical support. You know, already, from the EZ Reader that there have been almost zero returns BUT when something seems to go wrong... we take care of you immediately.
I think that is important. This is the first introduction of Netronix devices into the North American market. They are new devices and new devices can have problems. I hope people will look at the question first of: "What do I do IF I have a problem". Astak has a history of great FAQ sheets that are helpful and prevent problems. Astak is here on the forum in person. Astak has USA technical support. Astak takes returns to a USA address. Nobody has EVER had a complaint about Astak support because it is good.
So... that is what I will say. Let the Cool-er stand on its own merits. That is as it should be. But do think about the support, the cost of shipping, and the aggravation of being without your device for months (possibly). If you do not care... then no problem. But if you want the support Astak has been famous for... then our Mentor Lite may be a far better deal.
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