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> the site software won't let me view a listing of all my purchases so that I can verify whether anything else is missing.
Do you have problems with other parts of the site, or is it a problem with the site as a whole, as this is generally available via the "Account" page?
> Attempts to resolve this have been impossibly frustrating,
Hmm - not trying to excuse the use of non-local call centre's, but have you tried email? I recently had to emai them in order to delete an old PC registration when I needed to reinstall and had a very rapid response, although it was probably a common request...
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