I'm sorry for your problem
and hope it gets resolved soon. I love my 505 and wouldn't trade it for anything.
I save all my e-mails from Sony confirming my purchases so I have a record of what was downloaded. I assumed this would help me keep track of what they KNOW I have... The below is what I am sent each time..
<< Dear dreams... (I removed my e-mail address),
Thank you for shopping at The eBook Store from Sony. This is an email to confirm your recent purchase of the following item(s):
* D. J. MacHale - Pendragon: Book 1: The Merchant of Death
For transaction details, please refer to your transaction history report in the Account section at The eBook Store.
Thank you,
Your Friends at The eBook Store
Go to The eBook Store from Sony >>
Am I wrong in assuming that this would help me get access again to my books?
Could you use your e-mails as proof that it is your book(s)?
I hope you get this resolved.